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Player’s winnings locked due to bonus.
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- After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute.
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- The player subsequently confirmed that the casino had paid the withdrawal, and the complaint was marked as resolved.
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The player’s account got unblocked, and he has received the payment. The complaint was resolved as the player received his money. The player from Greece is having difficulties withdrawing winnings due to incomplete verification. The player managed to resolve the problem by contacting the casino’s support. The player from Switzerland made a deposit, but it wasn’t credited to his casino account. The player from the Netherlands has requested a withdrawal.
GetSlots Casino has a good customer support, judging by the results of our testing. At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. When reviewing and assessing GetSlots Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology.
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The player later reported that one withdrawal had been successful and decided to close the complaint. The issue had been marked as resolved by the Complaints Team. The player from the United Kingdom had his account closed by GetSlots on September 1st and requested a cashout of $1,071 (USDT). After inquiring via live chat and email, he did not receive any responses regarding the status of his account or withdrawal. The complaint was resolved successfully, and the player confirmed receipt of the funds. Given the popularity of mobile phones and craze for online casino games, Getslots Casino has launched separate mobile applications for both its Android and iOS users.
The player from Italy deposited €80 and received a bonus of €20. After playing, he accumulated winnings of €840 which they want to withdraw. But, their total balance is locked due to the bonus, and they are unable to withdraw the winnings. The player from Poland had been waiting for three withdrawals since October 30, while other withdrawals were processed without issues. Despite involving a VIP agent, he was repeatedly informed about technical problems, which he found disturbing.